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You’ve been monitoring online sentiment, you’ve even started responding to negative content, but there’s still some lingering items on the search engine results page (SERP) that you’d rather not have your users see. Remove Negative Webpages From Your SERP It’s … Continue reading

Posted in Google Places, Insights, PR, Social Media, Social Media Monitoring, Strategy, Twitter, Word of Mouth | Tagged , , | Leave a comment

When someone praises your company or product, get in on the conversation. Thank them for their patronage and they’ll tell everyone how great your brand is.

Posted in Facebook, Google Places, Insights, PR, Social Media, Social Media Monitoring, Twitter, Word of Mouth | Tagged , , | 1 Comment

This week we’re going to go over how to monitor online sentiment, how to protect yourself from brand squatters, and what to do with your new data. Claiming Your Brand Register your brand as a trade mark. Register the most … Continue reading

Posted in Facebook, Google Places, Hot Tips, Insights, PR, Social Media Monitoring, Twitter, Word of Mouth | 2 Comments

There’s nothing worse than getting a bad product / service, complaining about it, and then getting the cold shoulder from the company that wronged you. By not having reputation management in place that company probably just lost you, all your … Continue reading

Posted in Facebook, Hot Tips, PR, SEO, Social Media Monitoring, Strategy, Twitter, Word of Mouth | 1 Comment